Making a Reservation
On making a reservation a deposit of 30% is payable by debit or credit card or by bank transfer. The remainder of the sum due must be paid 8 weeks prior to the arrival date.
A £200 good housekeeping deposit will be required at the time of final payment (see below for details).
A home address, contact number and details of the number of people and dogs staying in the property must be given at time of booking.
On receipt of the deposit the booking will be confirmed by email.
Bookings made within 8 weeks of the arrival date are to be paid for in full at the time of booking, by debit or credit card or by bank transfer.
Arrivals & Departures
The house will be ready by 4pm on the arrival date, and the house must be vacated by 10am on the day of departure. Details of how to get to the house and key collection details will be given following receipt of final balance.
Cleaning
The house will always be clean and tidy for your arrival and should be left in the same way on departure. Guests must, please do the following:
- Empty all the bins in the house and take all rubbish and recycling (excluding glass) to the outside bins at the end of the drive. The general rubbish and recycling must be separated. All glass must be recycled at the bottle bank in Aultbea.
- Remove any dog mess, even from the long grass within the garden.
- Leave the kitchen (including the cooker, oven and microwave) in a clean condition.
- Report any broken or damaged items.
If the property is left in an unacceptable state, there will be an additional cleaning surcharge.
Charging Electric Vehicles
An EV charger is available at Shore Croft (paid for by the guest using the charger). Under no circumstances may guests charge their vehicle at the house other than by using the EV charger.
Good housekeeping deposit
A £200 good housekeeping deposit may be taken, at the discretion of the owner, against the debit or credit card used to secure the booking. The deposit will be held by the bank or credit card company and will only be received by the owner if it is forfeited.
The deposit will only be forfeited (and then only to the extent necessary) if the house is not left in a clean condition or if it is required to pay for any damage or breakages.
Dogs
We do accept dogs at an extra charge. However we do so on the condition that owners will not under any circumstances allow their dogs onto the furniture or up the stairs. Dogs must never be left in the house unattended and all dog mess must be cleaned up from the garden. Any damage caused by a dog will be charged in full.
Smoking
No smoking is allowed anywhere on the premises.
Bikes
If any of the bikes are being hired, a disclaimer must be signed prior to using the bikes.
Damage
Breakages of plates, glasses etc will not normally be charged for (within reason) but all other damage or breakages will be charged in full.
Occupancy
The occupancy of the property must never exceed 8 people. A failure to comply with this limit would place the owner in breach of local authority licence conditions.
Vehicles/Personal Property
Vehicles, accessories and contents are left at their owner’s risk.
The owners will not be responsible for any loss or damage or any injury to persons not caused through the fault of the owners.
Repairs to the property
Occasionally an item of equipment in the house may malfunction or cease to work. This can be the result of wear and tear, or of damage by preceding guests, etc.
We will do our best to repair any such item as quickly as possible. However due to the remoteness of the house this can sometimes take longer than usual. For this reason, no liability is accepted in respect of any such malfunction or failure to function.
Restriction on Rental
We reserve the right to exclude person or persons from the property on the grounds of unreasonable behaviour, damage to the property or exceeding the stated occupancy. In the event of such exclusion any refund will be at the discretion of the owners.
Cancellation policy
Notice of cancellation of a booking must be given to the owner by email.
If a guest gives notice to cancel a booking more than 8 weeks prior to the scheduled arrival date the deposit will be forfeited, and the contract will be at an end.
If a guest gives notice to cancel a booking less than 8 weeks prior to the scheduled arrival date the following applies:
- 28 to 56 days’ notice = 65% of the full price of the booking is payable
- 22 to 27 days’ notice = 85% of the full price of the booking is payable
- 21 days or less notice = the full price of the booking is payable.
This is summarised in the following flow chart:
Cancellation Insurance – please note:
Booking Refund Protection is available at the time of booking Shore Croft through Xcover. Guests are strongly advised to consider taking out this insurance.
Guests can choose to purchase Booking Refund Protection up until the final payment is due to be paid (56 days prior to check in). Once the final payment has been made it is no longer possible to add Booking Refund Protection.
Please note that the Booking Refund Protection contract, if purchased, is between the guest and Xcover. Any claim must be made by the guest to Xcover. The owner will not be involved in the claim